FAQs


FREQUENTLY ASKED QUESTIONS:

ORDERING QUESTIONS

I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?

This is a common issue that happens to many customers. If you did not get an Order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

How do I return or get an exchange?

Check out our returns and exchange policy HERE

I keep getting an error that says, “Zip code does not match billing address.” Why is that? 

For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.

If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

How can I track my order status?

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

What are your customer support hours?

We are open Monday-Sat 8am-5pm ET, excluding Sunday and holidays.

Is your ordering system secure?

Yes, we have a very secure ordering system.

What payment methods can I use?

We accept all major credit cards and PayPal.

I didn't receive my points?

You have to sign up for an account. If you still did not receive any, then shoot us an email. More detailed information regarding rewards and discounts is located HERE